The
Geological Institute of Hungary regulates its geological surveying and public
service activities as well as the processes essentially influencing their
quality in the frame of a quality
management system. Through the ordered structure of interior operating
processes and their continuous improvement this system is aimed at
satisfying our clients as much as possible.
The system
was set up with the participation of an advisory firm by a
team governed by the Institute’s leadership in July 2001. Certification was
performed by a third party whose international reputation and recognition
ensures the wide ranging acceptance of our certificate. The certificate was
issued by the SGS Yarsley International Certification Services Ltd
certification firm registered in the UK and accredited (No.005-A) by the United
Kingdom Accreditation Services (UKAS) as well as by its Hungarian
representative, the SGS Hungária Ltd following the certification audit in
English together with its authentic Hungarian translation. Subsequently to the
certification their yearly visits ensure the continuous, independent control of
our system.
The
leadership of the Institute is committed to the
operation and continuous development of the quality management system. In this
frame:
- it keeps each staff member of
the Institute aware of their clients’ expectations and the significance of
satisfying legal requirements,
- determines the Institute’s
quality policy and -aims,
- regularly revises the operation
of the quality management system,
- ensures the personnel and
material assets of operation and the availability of necessary resources.
The key
document of the quality management system is the
Quality management manual aimed at
- presenting the application
field of the system,
- describing how the requirements
can be met,
- fixing and referencing the
quality management procedures and other regulations.
The main
characteristics of the system: Each
associate of the Institute performing tasks with serious impact on quality has
justifiably high-level qualification and experience. This staff served as the
basis for setting up a group of interior supervisors who passed an interior
auditor exam. The team lead by the quality management officer holds regular
quality management supervisions aimed at checking the realisation of objectives
formulated in quality policy.
She runs a
register on the documents regulating the Institute’s activities that can be
used for the identification of documents as well as for tracing their issuing,
modification and withdrawal in order to avoid using invalid documents and
related errors. She also registers all quality management notes associated with
the Institute’s activities, their quality and the operation of the quality
management system, conserves their state and ensures their retrieval as well as
availability for all users.
Procurement
activities of the Institute are conducted in regulated manner. The product or
service incorporated in the Institute’s products or services are selected on
the basis of how they are capable of meeting the expected demands including the
quality requirements.
The
Institute puts major emphasis on how to keep contact with its clients.
Accordingly, in the frame of the system it regulates the recording of their remarks, searches, indications and
complaints as well as measures their satisfaction.
